Support Tickets Guide

NOTE: Creating and viewing support tickets requires a paid plan.

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Table of Contents

1. Overview
2. Getting Help Without a Paid Plan
3. Accessing the Support Center
4. Creating a Support Ticket
5. Viewing Your Support Tickets
6. Best Practices
7. Troubleshooting

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Overview

The Support Ticket system allows users with a paid plan to get assistance from the OCW support team. Tickets are tracked and responses are provided within 24 hours. For immediate answers, use the AI-powered chatbot in the bottom right corner of the interface.

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Getting Help Without a Paid Plan

If you do not have a paid plan, you can:

• Browse the user guides on the website
• Watch user guides on the official OCW YouTube channel

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Accessing the Support Center

1. Log in to your OneClickWorker account at https://app.oneclickworker.com/.
2. Click the question mark icon in the top right corner.
3. Click Support.

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Creating a Support Ticket

1. In the Support Center, click Create Ticket (or New Ticket).
2. Enter a Title and a detailed Description of your issue.
3. Click Submit Ticket.
4. You will be redirected to the tickets dashboard to view your submitted ticket.

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Viewing Your Support Tickets

1. In the Support Center, click View Tickets (or My Tickets).
2. You will see a list of your open and closed support tickets.
3. Click on a ticket to view its details and any responses from the support team.
4. Tickets remain open until resolved or closed after several days of inactivity. If a ticket is closed before your issue is resolved, you will need to create a new ticket.

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Best Practices

• Provide as much detail as possible when describing your issue.
• Use the AI-powered chatbot for quick answers before submitting a ticket.
• Check the status of your tickets regularly for responses.

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Troubleshooting

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Note: All instructions above are based strictly on verified features in the current codebase.