Email Configuration

This guide provides step-by-step instructions for configuring your email settings in OneClickWorker.

Understanding Email Configuration

OneClickWorker provides you with a custom email address that can be used for communications within the platform. You can configure the display name portion of this email address to personalize your communications.

Accessing Email Settings

1. Log in to OneClickWorker with your credentials
2. Click on your profile picture in the top-right corner of the screen
3. Select "Profile" from the dropdown menu
4. Scroll down to the "Email Settings" section at the bottom of the page

Configuring Your Email Display Name

Your email display name determines how your name appears in the "From" field of emails sent from the system. To configure your email display name:

1. Navigate to the Profile page
2. Scroll down to the "Email Settings" section
3. Locate the "Email Display Name" field
4. Enter your preferred display name (e.g., "john.smith")
5. Click the "Save Settings" button to apply your changes

Email Address Format

When you set your display name, your email address will be formatted as:

[display_name]@mail.oneclickworker.com

For example, if you enter "john.smith" as your display name, your email address will be:

john.smith@mail.oneclickworker.com

This email address will be used when you send communications through the OneClickWorker platform.

Best Practices for Email Display Names

When choosing your email display name, consider the following best practices:

• Use a professional format: First name, last name (e.g., john.smith, j.smith)
• Be consistent: Use the same format across all platforms for brand consistency
• Keep it simple: Avoid complex or hard-to-spell names
• Avoid special characters: Stick to letters, numbers, periods, and underscores
• Consider recognition: Use a name that recipients will recognize

Verifying Your Email Settings

After saving your email settings, you can verify that they have been applied correctly:

1. The success message "Email settings updated successfully" will appear briefly
2. Your new display name will be shown in the "Email Display Name" field
3. All future emails sent from the system will use your new display name

Common Issues and Troubleshooting

Settings Not Saving

If you're having trouble saving your email settings:

1. Make sure you're connected to the internet
2. Refresh the page and try again
3. Ensure your display name doesn't contain invalid characters
4. Check that you've clicked the "Save Settings" button

Display Name Already in Use

If the display name you've chosen is already in use by another user, you may need to choose a different display name. Try adding a number or using a different format.

Email Not Being Received

If recipients report not receiving your emails:

1. Check that your email display name is configured correctly
2. Verify that the recipient's email address is correct
3. Ask recipients to check their spam or junk folders
4. Contact support if the issue persists

Email vs. Notifications

Email settings are separate from notification preferences:

• Email Settings: Configure how your name appears in outgoing emails
• Notification Preferences: Determine which events trigger notifications

For information about managing notification preferences, see the Notification Preferences guide.

Next Steps

After configuring your email settings, you may want to:

• Update your personal information
• View your organization information
• Manage your notification preferences

Need Help?

If you encounter any issues or have questions about configuring your email settings, please contact our support team at support@oneclickworker.com.