OCW Logo

Documentation

Account
Ai settings
Candidate user
Candidates
Clients
Contacts
Email
Email templates
Employee satisfaction
Exit interviews
Hro
Jobs
Knowledge bases
Lms
Onboarding
Organization
People manager
Pricing
Profile
Psychometrics
Reports
Subscription
Support
Surveys
Tasks
Team management
Teams

Overview

Category: Support

Support Center Overview

This guide provides an overview of the OneClickWorker Support Center and its features.

Accessing the Support Center

  1. Log in to OneClickWorker with your credentials
  2. Click on the "Support" option in the main navigation menu
  3. You will be directed to the Support Center dashboard

Support Center Dashboard

The Support Center dashboard is organized into three main sections:

User Guides

The User Guides section provides access to comprehensive documentation that can help you understand how to use various features of the OneClickWorker platform.

  • Click the "View Guides" button to browse available user guides
  • User guides are organized by topic for easy navigation
  • Each guide provides step-by-step instructions with screenshots

My Tickets

The My Tickets section allows you to view and manage your existing support tickets.

  • Click the "View Tickets" button to see a list of all your support tickets
  • You can track the status of your tickets
  • You can view and respond to comments from support agents

New Ticket

The New Ticket section allows you to create a new support ticket when you need assistance.

  • Click the "Create Ticket" button to start a new support request
  • Fill out the required information about your issue
  • Submit your ticket to receive assistance from our support team

Subscription Requirement

The support ticket system is a premium feature available exclusively to organizations with a Plus subscription plan. If you don't have a Plus subscription, you will see a message indicating that this is a premium feature, with an option to upgrade your plan.

Upgrading Your Plan

If you don't have access to the support ticket system:

  1. Click the "Upgrade Your Plan" button on the Support Center page
  2. You will be directed to the subscription management page
  3. Select the Plus plan to gain access to the support ticket system
  4. Complete the subscription upgrade process

Support Center Features

Ticket Tracking

The support ticket system allows you to:

  • Create detailed support requests
  • Track the status of your tickets (Open, In Progress, Closed)
  • View priority levels assigned to your tickets
  • See when tickets were created and last updated

Communication

The support ticket system facilitates communication with our support team:

  • Add comments to existing tickets
  • Receive responses from support agents
  • Provide additional information when requested
  • Get notified when there are updates to your tickets

Best Practices

To get the most out of the Support Center:

  1. Check User Guides First: Many common questions are answered in our user guides
  2. Be Specific: When creating a ticket, provide detailed information about your issue
  3. One Issue Per Ticket: Create separate tickets for different issues
  4. Respond Promptly: When support agents request additional information, respond as soon as possible
  5. Include Screenshots: When applicable, include screenshots to help illustrate your issue

Next Steps

After reviewing this overview, you may want to:

Need Help?

If you encounter any issues or have questions about the Support Center, please contact our support team at support@oneclickworker.com.