Faq
Subscription FAQ
This document answers frequently asked questions about OneClickWorker subscriptions, billing, and related topics.
General Questions
How do I access my subscription settings?
- Organizations: Navigate to the "Subscription" section in your organization dashboard
- Candidates: Access the "Subscription" section in your candidate profile settings
Can I change my subscription plan?
Yes, you can upgrade or downgrade your subscription plan at any time through the subscription management page.
What happens when I upgrade my subscription?
When upgrading, you'll be charged immediately for the prorated difference for the remainder of your billing cycle, and you'll gain immediate access to the new plan's features.
What happens when I downgrade my subscription?
When downgrading, the change will take effect at the end of your current billing cycle. You'll maintain access to your current plan until then.
How do I cancel my subscription?
You can cancel your subscription through the Stripe customer portal, which you can access by clicking "Manage Subscription" on the subscription page.
Will I get a refund if I cancel mid-month?
No, refunds are not provided for partial months. Your subscription will remain active until the end of the current billing cycle.
Organization Subscription Questions
How many users can I add to my organization?
You can add as many users as you need to your organization. For the Plus plan, you'll be charged $29 per user per month.
How do I add users to my subscription?
Navigate to the subscription page, find the "Update user count" section, enter the new number of users, and follow the prompts to confirm the change.
How do I remove users from my subscription?
Follow the same process as adding users, but enter a lower number. You'll receive a prorated credit for the remainder of the billing cycle.
What happens to OCJ credits when I change my user count?
When adding users, you'll receive additional OCJ credits immediately. When removing users, your existing OCJ credits are not reduced, but you'll receive fewer new credits in subsequent months.
Do OCJ credits roll over each month?
No, OCJ credits from your subscription do not roll over. They reset each month, with 1 new credit per user.
Can I purchase additional OCJ credits?
Yes, you can purchase additional OCJ credits at $19 per credit. These purchased credits do not expire.
Candidate Subscription Questions
What are the benefits of a premium candidate subscription?
Premium subscriptions offer enhanced profile visibility, more chat tokens, increased video interview minutes, and additional features to make your job search more effective.
How many chat tokens do I get?
- Free plan: 1,000 monthly chat tokens
- Pro plan: 5,000 monthly chat tokens
- Elite plan: 10,000+ monthly chat tokens
How many video interview minutes do I get?
- Free plan: 2 minutes
- Pro plan: 60 minutes
- Elite plan: Unlimited
Do chat tokens roll over each month?
No, chat tokens reset at the beginning of each billing cycle.
Billing Questions
How often will I be billed?
All subscriptions are billed on a monthly basis, on the same date each month.
What payment methods are accepted?
We accept credit cards and debit cards through our secure payment processor, Stripe.
How do I update my payment method?
Access the Stripe customer portal by clicking "Manage Subscription" on the subscription page, then select "Update payment method."
How do I get a copy of my invoice?
Access the Stripe customer portal by clicking "Manage Subscription" on the subscription page, then select "Billing history" to view and download your invoices.
Why was I charged a prorated amount?
Prorated charges occur when you make changes to your subscription mid-cycle, such as adding users or upgrading your plan. The charge is calculated based on the days remaining in your billing cycle.
What happens if my payment fails?
If a payment fails, we'll attempt to charge your payment method again. You'll receive email notifications about the failed payment and retry attempts. If payment continues to fail, your subscription may be downgraded or suspended.
Technical Questions
My subscription isn't showing correctly. What should I do?
Try refreshing your subscription data by clicking the refresh button on the subscription page. If the issue persists, contact our support team.
I completed payment but don't see my subscription updated. What should I do?
It may take a few minutes for the system to process your payment and update your subscription. Try refreshing the page or logging out and back in. If the issue persists after 30 minutes, contact our support team.
Can I use the same subscription across multiple organizations?
No, subscriptions are specific to individual organizations or candidates and cannot be shared.
Support
How do I get help with my subscription?
If you need assistance with your subscription, please contact our support team at support@oneclickworker.com.
Can I get a custom plan for my organization?
Yes, larger organizations with specific needs can contact our sales team for custom Enterprise plans.
Where can I provide feedback about subscription plans?
We welcome your feedback! Please email your suggestions to feedback@oneclickworker.com.