Billing and Invoices

This guide explains how billing works for OneClickWorker subscriptions, including how to access invoices, update payment methods, and manage your billing information.

Understanding Billing

Billing Cycles

• All subscriptions are billed on a monthly basis
• Your billing date is set to the date you initially subscribed
• Prorated charges or credits are applied when making changes mid-cycle

Payment Processing

• All payments are processed securely through Stripe
• Supported payment methods include credit cards and debit cards
• Invoices are generated automatically for each billing cycle

Accessing Billing Information

To access your billing information and invoices:

1. Log in to your OneClickWorker account
2. Navigate to the "Subscription" section
3. Click "Manage Subscription"
4. You will be redirected to the Stripe customer portal

Managing Payment Methods

To update your payment method:

1. Access the Stripe customer portal as described above
2. Select "Update payment method"
3. Enter your new payment details
4. Save your changes

Viewing and Downloading Invoices

To view and download your invoices:

1. Access the Stripe customer portal as described above
2. Select "Billing history"
3. You will see a list of all your invoices
4. Click on any invoice to view details
5. Use the download option to save a PDF copy of the invoice

Understanding Your Invoice

Your invoice includes the following information:

• Invoice number and date
• Billing period
• Subscription plan details
• Number of users (for organization subscriptions)
• Base price and any prorated adjustments
• Taxes (if applicable)
• Total amount charged

Mid-cycle Changes

Adding Users

When adding users to an organization subscription:

1. You will be charged immediately for the prorated amount for the remainder of the billing cycle
2. The prorated amount is calculated based on the days remaining in your billing cycle
3. A separate invoice will be generated for this prorated charge

Removing Users

When removing users from an organization subscription:

1. Your account will be credited for the prorated amount for the remainder of the billing cycle
2. The credit will be applied to your next invoice
3. No immediate refund is processed

Upgrading Plans

When upgrading to a higher-tier plan:

1. You will be charged immediately for the prorated difference for the remainder of the billing cycle
2. A separate invoice will be generated for this prorated charge

Downgrading Plans

When downgrading to a lower-tier plan:

1. The change will take effect at the end of your current billing cycle
2. No prorated credit is issued for the current cycle

Cancellation and Refunds

Cancelling a Subscription

To cancel your subscription:

1. Access the Stripe customer portal as described above
2. Select "Cancel subscription"
3. Follow the prompts to confirm cancellation

Refund Policy

• No refunds are provided for partial months when cancelling a subscription
• Your subscription remains active until the end of the current billing cycle
• One-time purchases (such as OCJ credits) are non-refundable

Billing Issues

If you encounter any issues with billing, such as:

• Failed payments
• Incorrect charges
• Missing invoices
• Other billing discrepancies

Please contact our support team at support@oneclickworker.com with the following information:

• Your account email
• Description of the issue
• Invoice number (if applicable)
• Screenshots of any error messages

Tax Information

Tax ID

To add or update your tax ID for business purchases:

1. Access the Stripe customer portal as described above
2. Select "Update business information"
3. Enter your tax ID and business details
4. Save your changes

Tax Exemptions

If your organization is eligible for tax exemptions, please contact our support team with the appropriate documentation.

Need Help?

If you need assistance with billing or have questions about your invoices, please contact our support team at support@oneclickworker.com.