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Knowledge Bases
Quickstart Guide
Intro:
Knowledge bases provide team members with AI-powered access to organizational knowledge and support organic data collection. Both surveys and organic data collection are recommended for best results.
Step-by-Step Guide:
- Ensure you have admin access and a paid plan.
- Go to HRO Admin > Knowledge Bases in the main navigation menu.
- Click Create Knowledge Base, enter a title and the knowledge base content, then click Create Knowledge Base.
- Team members can access knowledge bases via the HRO > Chat interface.
- Ask questions in the chat to receive AI-generated answers based on the knowledge base content.
- Continue to update and expand knowledge bases as your organization grows.
Frequently Asked Questions
Q: Who can create and manage knowledge bases?
A: Only users with admin access on a paid plan can create and manage knowledge bases.
Q: How do team members access knowledge base content?
A: Through the HRO > Chat interface, where they can ask questions and receive AI-powered answers.
Q: What is organic data collection?
A: It's data collected as team members perform their regular work, not through explicit surveys, providing more accurate and real-world insights.
Q: Can I use both surveys and organic data collection?
A: Yes, using both methods is recommended for comprehensive data gathering and knowledge sharing.
Q: Can knowledge bases be updated after creation?
A: Yes, admins can update and expand knowledge bases at any time.
Q: Is there a limit to the number or size of knowledge bases?
A: There is no stated limit, but your plan or platform version may have practical constraints.
Q: What if team members don’t get relevant answers?
A: Ensure the knowledge base content is comprehensive and up to date; refine content as needed.